|‘Boost Your Business’ sessions in Imperial during October|
Two of McCook Community College’s newest training sessions are being offered at the extended campus in Imperial later this month.
“Boost Your Business” sessions on customer service and time-management are set for Thursday, Oct. 21 at the Imperial campus, 1324 Broadway.
• “Delivering Soaring Service” will be the morning session, to run from 9 a.m.-noon, MDT.
• “Effective Time Management” is the afternoon session, set for 1-4 p.m. MDT.
Delivering Soaring Service
“Delivering Soaring Service” will be led by Merrilyn Leibbrandt, owner/operator of Fine Things Jewelry & Gifts, Imperial.
“Merrilyn has a real passion for treating a customer right and does a superb job of sharing how this affects her business,” said Judy Malone, Program Coordinator/Professional Trainer for the Mid-Plains Center for Enterprise, McCook Community College.
“I admire the customer care and confidentiality Merrilyn and her staff provide,” said Brenda Ledall, Imperial Extended Campus Coordinator. “Merrilyn will bring expertise and ideas to attendees, leaving us inspired and motivated to increase our hometown friendliness and service.”
“As we all know winning customers is hard, but keeping them is even harder!” Malone said. “Exceptional customer service is more than necessary, it’s essential in today’s economy.”
Participants who attend the session will learn exceptional customer service skills that boost sales, increase customer retention and grow your business.
“The theme for this session comes from a quote aimed at business owners that says, ‘Differentiate yourself from your competition. Don’t be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd,’” Leibbrandt said. “The point is that we need to identify our customers’ needs, provide for those needs by performing our job well, and ensure the customer’s return by not just meeting, but exceeding their expectations.”
She noted that in today’s hustle-bustle world a new employee will often have very little formal training with regard to customer service.
“Our session will introduce the basics of communication, the importance of greetings and first impressions, and how the overall perception a customer has when they walk into your business is, in fact, reality.”
Workshop attendees will receive a workbook to take home which will help them better understand and improve their own business communication skills.
Effective Time Management
In the afternoon, Malone will lead the “Effective Time Management” session and said the topic is one that has been requested for both businesses and for individuals.
“We can all benefit from new ways to organize our time and increase productivity in the workplace,” said Ledall.
“We’ve heard it said that time is money! I think everyone would like to more effectively use their time whether they are at home or at work. This session will help analyze how we spend time and how we can do a better job of spending that time” Malone said.
Participants can attend either of the sessions for $19 or both for $35. Call Brenda Ledall at the Imperial office for special pricing details and to register, 308-882-5972.
The session will include tools such as time-analysis exercises, goal-setting and prioritization. Although time is one of this nation’s most wasted resources, session participants will develop strategies that translate into personal and professional management tools to successfully manage energy and time.
This project is funded in part by a grant from the Nebraska Department of Economic Development administered by the Nebraska Rural Development Commission.